Shipping & Returns
Shipping Information
At Basslila, we are committed to delivering your digital products efficiently and securely. Please read our shipping and delivery policy carefully to understand how the delivery process works for our digital products.
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Delivery Method
All our digital products are delivered electronically via email. After a successful purchase, you will receive an email confirmation containing the download link(s) and any necessary instructions for accessing your purchased digital product(s). Please ensure that the email address you provide during the checkout process is accurate and up to date.
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Delivery Timeframe
Digital products are typically delivered instantly upon successful payment. In case of any delay, please allow up to 24 hours for the delivery of your digital product. If you have not received your digital product within the specified timeframe, please check your spam folder and ensure that the email address provided during the checkout process is correct. If you still encounter issues, please contact our customer support team at musicwithbasslila@gmail.com for assistance.
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Lost or Undeliverable Digital Products
If you have not received your digital product(s) within the specified timeframe and our customer support team is unable to resolve the issue, we will investigate the matter promptly. If it is determined that the digital product(s) were not delivered due to an error on our part, we will resend the product(s) to you at no additional cost.
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Refund Eligibility
We offer refunds only in the following circumstances:
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Duplicate Purchase: If you accidentally made a duplicate purchase of the same digital product, please contact us immediately for a refund of the duplicate transaction.
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Defective or Corrupted Files: If you encounter issues with the digital product file that prevent you from using it, please contact us within 3 days of purchase, providing details about the problem. We will assess the situation and, if verified, offer a refund or a replacement product at our discretion.
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We will process the refund within 1-2 business days and it should reflect back in your account/original mode of payment within 5-7 working days, depending upon the bank.
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Non-Refundable Items
We do not offer refunds for the following:
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Change of Mind: If you change your mind after making a purchase, we cannot offer a refund. Please ensure that you read all product descriptions and specifications before completing your purchase.
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Compatibility Issues: It is your responsibility to ensure that the digital product is compatible with your software or hardware environment. We do not offer refunds for compatibility issues.
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Cancellation Policy
You cannot request to cancel your order since we only deliver digital products.
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Contact Us
If you believe you are eligible for a refund according to our policy or if you have any questions about our Shipping & Returns Policy, please contact us at musicwithbasslila@gmail.com with the following information:
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Your Name
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Order Number
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Date of Purchase
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Reason for Refund Request
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Any supporting documents or screenshots (if applicable)
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Our team will review your request and respond within 2-3 business days.
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Changes to Shipping & Returns Policy
Basslila reserves the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.
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Contact Information
If you have any queries about our shipping and returns policy, please contact us at:
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Email: musicwithbasslila@gmail.com
Phone: +91 8076804684
Basslila Address: Hawelia Valencia Society, Sector - 1, Bisrakh Jalalpur, Greater Noida, Uttar Pradesh, India 201306
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Last updated: 19/09/24
